MarIA · Patient follow-up

The follow-up
that never forgets.

MarIA calls, writes and remembers: confirms appointments, helps post-discharge adherence and surfaces what your clinical team needs to see.

maria.app/followup
847 in cohort
Cohort
Adherence
Surveys
Updates
Reports
María García
Post-discharge cardio · day 7
09:30
✓ Answered
Juan López
Adherence survey
10:15
⏱ Awaiting
Ana Ruiz
Pain reported · daily survey
11:02
5 → 8/10
847in follow-up
92%answered today
2.3kresponses today

Results that speak

191,875
Patients onboarded
24
Healthcare sites in production
40+
Workflow automations
2/5
Top Pharma as clients
Omniloy Ecosystem

One platform, the entire patient journey covered

MarIA and SofIA aren't standalone products. They're a living ecosystem of agents covering the entire care flow, from the first call to the last reminder.

Features

Everything MarIA does for you

Active channels
Phone
Latency <500ms · Multilingual
Answering
WhatsApp Business
Interactive buttons · PDF
3 active
Web Chat
Embedded widget · Responsive
Online
Handles phone, WhatsApp, and chat simultaneously
MarIA responds instantly across all channels with zero wait times and natural language adapted to each context.
Hi Carmen 😊 Reminder: tomorrow at 9:00 with Dr. Ruiz (Cardiology).
Confirmed ✓
Perfect, we'll see you then 🙌 Need directions to get here?
No, I know the way, thanks
9:04
Reminders and confirmations over WhatsApp
The channel patients prefer. MarIA sends reminders 24h in advance, receives the confirmation and reschedules if needed, all asynchronously.
Post-discharge questionnaire · Day 7
How would you describe your pain today?
NoneSevere
Have you taken the prescribed medication?
Yes, allMissed someNo
3 patients require clinical review
Automatic forms and questionnaires
Adherence questionnaires, post-discharge surveys and symptom tracking. MarIA sends, collects responses and flags the clinical team when something needs attention.
Outbound calls · Today
GM
Garcia Martinez, M.
10:00
✓ Confirmed
LF
Lopez Fernandez, J.
10:30
⏳ Pending
RG
Rodriguez Garcia, A.
11:00
↻ Reschedule
SL
Sanchez Lopez, L.
11:30
✓ Confirmed
Automated confirmations and follow-ups
MarIA automatically calls patients to confirm appointments, manage waiting lists, and proactively follow up with chronic patients.
MG
Maria Garcia Ruiz
54 years old · MRN: 12847392
Last visit: Jan 15, 2025 · Cardiology
Hypertension Type 2 Diabetes ACE Inhibitor
Querying HIS in real time...
Retrieves patient history in real time
Connected to the HIS/EHR, MarIA accesses the patient's history to provide contextual, personalized responses in every interaction.

Integrated with your preferred HIS/EHR systems

VOICE · Flagship product

Phone conversations that don't sound like AI

MarIA calls patients with the naturalness and clinical precision of a human: confirms appointments, reminds doses, follows up with chronic patients. Without anyone having to remember.

Play again
MarIA is speaking

Natural voice, human latency, clinical understanding

  • Natural voice with no robotic pauses
    Prosody, intonation and pacing like a human.
  • Conversational latency <500 ms
    Responds at the pace of a real conversation.
  • Contextual clinical understanding
    Medical terminology, specialties, emergencies.
  • Secure identity verification
    Validation against HIS data before acting.
  • Human escalation when needed
    Warm transfer to the right professional.
Real-time voice
Also via text

WhatsApp and web chat, with the same naturalness

If the patient prefers to write, MarIA also handles WhatsApp and web chat, with the same HIS/EHR integration.

Outbound MarIA → Patient
9:00
M
MarIA · Reception
General Hospital
Today
M
MarIA
Good morning, Carmen 😊
Reminder: tomorrow at 9:00 with Dr. Ruiz
9:00
Thank you! 🙏
I confirm my attendance
9:03 ✓✓
M
Perfect! We'll be expecting you 🙌
Do you need directions to get here?
9:04
No, I already know how to get there 😊
9:05 ✓✓
M
qwertyuiop
asdfghjkl
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123,.
24/7 Support
Phone, WhatsApp, and web chat
HIS/EHR Integration
With leading systems on the market
Natural language
Advanced contextual understanding
Smart escalation
To the right professional when needed
Phone
WhatsApp
Web Chat
Multichannel

One agent, every channel

MarIA delivers the same quality experience regardless of how the patient reaches out.

Phone calls

Natural voice with real-time intent understanding. MarIA maintains fluent conversations, handles interruptions, and adapts her tone to the context of the call.

  • Latency under 500ms
  • Multilingual (ES, CA, EN)
  • Seamless transfer to human agents

WhatsApp Business

The channel patients prefer. MarIA responds to messages, sends appointment confirmations, shares documents, and enables asynchronous interactions.

  • Interactive buttons and lists
  • PDF sharing and reminders
  • Official verified API

Embedded web chat

A widget embedded on the hospital's website that lets patients resolve questions, book appointments, and check information without having to call.

  • Customizable with your brand
  • Responsive and accessible
  • Integration in a single line of code
How it works

From call to resolution in seconds

01

Receives

The patient calls, sends a WhatsApp, or writes in the chat. MarIA responds instantly in natural language.

Multichannel
Phone, WhatsApp, Chat
02

Understands

Analyzes the context, queries the hospital's HIS/EHR, and understands the patient's specific need.

Clinical context
Real-time HIS/EHR
03

Resolves

Schedules the appointment, answers the query, or escalates to the right professional: all in a single interaction.

M
MarIA
Active · 24/7
Use cases

For every professional in the hospital

Hospital receptionist assisting patients with digital technology

Receptionists

Free your team from repetitive tasks. MarIA handles appointments, frequently asked questions, and referrals automatically.

Less workload, more efficiency
Hospital administrative staff managing waiting lists with management software

Administrative staff

Automate follow-up campaigns, reminders, and waiting list management effortlessly.

Full automation
Patient consulting with hospital AI assistant from their mobile phone

Patients

Immediate 24/7 support by phone and WhatsApp. No waiting, no phone menus, no frustrations.

Available 24/7

Real results with MarIA

Measured in real hospital environments

95%
Calls resolved
Without human intervention
0s
Wait time
Instant response 24/7
+40%
Scheduling efficiency
Fewer no-shows, more bookings
MarIA has transformed our reception. We've reduced phone wait times to zero and our team can dedicate their time to what really matters: the patients.
Dr. Rodriguez
Dr. Rodriguez
Chief Operating Officer · University Hospital
24/7
Full availability
-85%
Missed calls
3 wks
Deployment time

Regulatory Compliance and Security

The highest security standards for the European healthcare sector.

GDPR
EU data protection
CE Medical Device
Medical devices
EU AI Act
AI Act compliance
ISO 9001 & ISO 14001 · Bureau Veritas
ISO 9001 quality · ISO 14001 environment
ISO 13485
ISO 13485 · Medical device quality
ENS Alto
National Security Scheme
Click to learn more →
Frequently asked questions

Everything you need to know

How long does implementation take?
A typical MarIA implementation takes between 2 and 3 weeks, including integration with your HIS/EHR, configuration of conversational flows, and testing with your team. No additional training is required for your staff.
Can MarIA transfer to a human agent?
Yes. MarIA automatically detects when a query requires human intervention and transfers the call or chat to the appropriate professional, providing a conversation context summary so the human agent doesn't have to start from scratch.
Is it compatible with my current HIS/EHR system?
MarIA integrates natively with the leading HIS/EHR systems on the market: Cerner, Epic, Dedalus, IQVIA, Sina Suite, NextTech, and more. If your system is not on the list, our integration team can adapt it in just a few days thanks to our API-based architecture.
What about patient data privacy?
Security is our top priority. We comply with ISO 13485, ENS High, and GDPR. All data is processed on European servers, with end-to-end encryption and no conversation storage beyond the time strictly necessary for clinical management.
What languages can MarIA operate in?
MarIA operates in Spanish, Catalan, Galician, Basque, and English. It can automatically detect the patient's language and switch in real time during the conversation, ensuring a natural experience in any language.

Ready to transform your reception with AI?

Talk to our team and discover how MarIA can integrate into your hospital in less than 2 weeks.

No commitment · Integration in 2 weeks · Ongoing support