The agents are yours.
You govern them here.
Built, tested and measured in Omni. Your team changes them without waiting on us, and ours is right behind you.
Real Omni screens · Sample data
Four things your team can do.
Without opening a ticket or waiting on us.
Changing a rule takes seconds.
You decide which guidelines go in, what each agent does and where it stops. Edit it and the next call changes, with no ticket and no release.
- Knowledge base
- Tools
- Integrations
- Agents
Sample data
You see what the agent is going to say.
No black box: every step is in plain sight, in plain English, and you change it right there. When a case gets hard, the agent hands the call to a person.
- Workflows
- Dynamic variables
- Agent transfer
- Scheduling
Nothing ships without passing through here.
No agent and no change reaches a patient without passing the whole bench. The test bench is ours: you move fast without dropping the bar.
- Our own test bench
- Conversation logs
- Team feedback
Sample data
The dashboards are yours.
The metrics of your service, filtered by date and product: click into a bar to see its calls. On screen or over the API, with role-based access.
- Date range
- Filter by product
- Interactive charts
- Export
Sample data
This is where the agents run.
All five in production. They add up one at a time, each with its own channel and return.
Admissions
Answers calls and WhatsApp, books and confirms.
8×returnClinical copilot
Writes the note and suggests codes during the visit.
5×returnPharmacy
Answers on clinical guidelines with the reference in view.
5×returnNursing
Follows the patient afterwards, by voice and WhatsApp.
6×returnBilling
Closes the revenue cycle through API calls.
7×return