MarIA · AI hospital reception

Get 25% more appointments, 24/7.

Answers unanswered calls and WhatsApps: books, confirms and routes, no waiting.

Up to8×return

Demo · Front-Desk

This is what your front desk sounds like

A booking call end to end, with the appointment written into your HIS.

On a call · Front-Desk
Hello, this is MarIA. How can I help you?
I'd like an appointment with Dr. García this week.
I have Thursday at 10:00 or Friday at 15:30. Which works better?
Thursday, thank you.
Appointment confirmed ✓ · Thursday 10:00 · Dr. García
Features

Everything MarIA does for you

Active channels
Phone
Latency <500ms · Multilingual
Answering
WhatsApp Business
Interactive buttons · PDF
3 active
Web Chat
Embedded widget · Responsive
Online
Handles phone, WhatsApp, and chat simultaneously
Answers instantly on every channel, with zero wait and natural language.
Schedule · Cardiology
Mon
Tue
Wed
Thu
Fri
10:00
10:30
✓ New
11:00
Appointment confirmed · Wed 29 at 10:30
Schedules appointments automatically 24/7
Patients book, change or cancel any time, against the HIS schedule in real time.
Hi, I'd like to book an appointment with cardiology for this week
Hello! We have availability on Wednesday the 29th at 10:30 with Dr. Garcia. Shall I confirm the appointment?
Perfect, thank you very much
✓ Appointment confirmed. You'll receive a reminder 24h before.
10:42
Responds and manages appointments via WhatsApp
The channel patients prefer: questions and bookings, with the same HIS integration as voice.
Patient
MarIA
Doctor
Connecting with Dr. Garcia · Emergency
Escalates to the right professional when needed
Detects when a person is needed and passes the call to the right specialist.
MG
Maria Garcia Ruiz
54 years old · MRN: 12847392
Last visit: Jan 15, 2025 · Cardiology
Hypertension Type 2 Diabetes ACE Inhibitor
Querying HIS in real time...
Retrieves patient history in real time
Connected to the HIS/EHR, it answers with the patient's history at hand.

Integrated with your preferred HIS/EHR systems

VOICE · Flagship product

Phone conversations that don't sound like AI

Answers 24/7 with a human's naturalness and clinical precision, no menus.

Play again
MarIA is speaking

Natural voice, human latency, clinical understanding

  • Natural voice with no robotic pauses
    Prosody, intonation and pacing like a human.
  • Conversational latency <500 ms
    Responds at the pace of a real conversation.
  • Contextual clinical understanding
    Medical terminology, specialties, emergencies.
  • Secure identity verification
    Validation against HIS data before acting.
  • Human escalation when needed
    Warm transfer to the right professional.
Real-time voice
Also via text

WhatsApp and web chat, with the same naturalness

And if they prefer to write: WhatsApp and web chat, same HIS/EHR integration.

Inbound Patient → MarIA
11:40
M
MarIA · Reception
Online now
Hello 👋
I'd like to book an appointment with Dr. Garcia
11:40 ✓✓
M
MarIA
Hello! Of course 😊
I have Thursday at 10:00 or Friday at 15:30
Which works better for you?
11:41
Thursday, thanks! 👍
11:42 ✓✓
M
MarIA
Appointment confirmed
Thursday 10:00 · Dr. Garcia
View appointment details
11:43
M
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24/7 Support
Phone, WhatsApp, and web chat
HIS/EHR Integration
With leading systems on the market
Natural language
Advanced contextual understanding
Smart escalation
To the right professional when needed
Phone
WhatsApp
Web Chat
Multichannel

One agent, every channel

The same quality, however the patient gets in touch.

Phone calls

Natural voice that grasps intent, handles interruptions and adapts its tone.

  • Latency under 500ms
  • Multilingual (PT-PT, PT-BR, ES, CA, EN)
  • Seamless transfer to human agents

WhatsApp Business

Patients' favourite channel: messages, confirmations, documents and async replies.

  • Interactive buttons and lists
  • PDF sharing and reminders
  • Official verified API

Embedded web chat

A website widget to ask, book and get information without calling.

  • Customizable with your brand
  • Responsive and accessible
  • Integration in a single line of code
MarIA has dramatically reduced missed calls. Patients confirm appointments and resolve questions without overloading the switchboard.
AM
Admissions Manager
Hospitales San Roque
24/7
Full availability
-85%
Missed calls
3 wks
Deployment time

Compliance and security

The highest security standards for the European healthcare sector.

GDPR
CE marking
ISO 13485
ISO/IEC 42001
ISO 9001 · 14001
ENS High
Aligned with the AI Act
Innovative SME

Frequently asked questions

See all questions
How long does implementation take?

A typical MarIA implementation takes between 2 and 3 weeks, including integration with your HIS/EHR, configuration of conversational flows, and testing with your team. No additional training is required for your staff.

Can MarIA transfer to a human agent?

Yes. MarIA automatically detects when a query requires human intervention and transfers the call or chat to the appropriate professional, providing a conversation context summary so the human agent doesn't have to start from scratch.

Is it compatible with my current HIS/EHR system?

MarIA integrates natively with the leading HIS/EHR systems on the market, including those running client-server.

What about patient data privacy?

We never use your patients’ data —identified or anonymised— to train our models. We comply with GDPR, ENS High and ISO 13485, we process data on European infrastructure and we encrypt it both in transit and at rest.

What languages can MarIA operate in?

MarIA operates in 72 languages, including Portuguese from Portugal and Brazil, Spanish, Catalan, Galician, Basque, and English. It can automatically detect the patient's language and switch in real time during the conversation, ensuring a natural experience in any language.

Ready to transform your reception with AI?

MarIA integrates into your hospital in under 2 weeks.

No commitment · Integration in 2 weeks · Ongoing support